Frequently asked questions

Shipping & Delivery

Q: How long does shipping take?
A:

  • Australia: 7–14 business days

  • International: 14–31 business days

Shipping times may vary slightly depending on your location and customs clearance.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping times range from 14–31 business days.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout.

Q: Where can I find my tracking number?
A: Tracking information is uploaded as soon as your order ships. You can find it on our Track Your Order page.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

Q: How do I start a return?
A: To initiate a return, please contact our support team at [eliteshinehair@gmail.com] with your order number and reason for return.

Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.

Orders & Payments

Q: Can I change or cancel my order?
A: We process orders quickly, but if you contact us within a few hours of purchase, we may be able to cancel or modify it.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

Q: I didn’t receive an order confirmation—what should I do?
A: Check your spam/junk folder first. If you still haven’t received it, contact our support team with your full name and email address.

Product Information

Q: Are your products genuine and high quality?
A: Absolutely. At Elite Shine, we take pride in offering only high-quality, carefully curated products.

Customer Support

Q: How can I contact you?
A: Email us anytime at [eliteshinehair@gmail.com] or use our Contact Us page. We typically respond within 24 hours.

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive deals, updates, and occasional promo codes.

Don’t see your question here? Feel free to reach out we’re happy to help!
Thanks for shopping with Elite Shine ✨